WEBSITE SUBSCRIPTION TERMS & POLICIES

Version 1.0 | Effective July 13 2026

These Website Subscription Terms & Policies (“Terms”) govern website subscription services provided by:

Sisters & Brothers Network (SNBN)
(“SNBN,” “we,” “our,” or “us”)

These Terms apply to the individual or business purchasing website subscription services from SNBN (“Client,” “you,” or “your”).

These Terms are incorporated into the Client’s Website Subscription Agreement. By signing the Website Subscription Agreement, submitting payment, or continuing to use the website subscription services, the Client acknowledges that the Client received or had access to these Terms and agrees to be bound by them.

PART I: GENERAL WEBSITE SUBSCRIPTION TERMS

1. WEBSITE SUBSCRIPTION SERVICE

SNBN provides professionally managed website subscription services.

Depending on the Client’s selected package, services may include:

Initial website design and setup
Website hosting
SSL security
Mobile optimization
Routine website updates
Contact or lead-capture forms
Basic search engine optimization
Technical support
CRM features
Automation features
AI-related features
Other features identified in the selected package

The specific number of pages, features, updates, integrations, and services included will be determined by the Client’s selected package and pricing sheet.

Services not specifically included in the selected package are outside the subscription and may require an additional payment.

SNBN may reasonably improve, replace, or modify its software, website platform, hosting provider, technology, or internal systems, provided that the change does not materially reduce the core services included in the Client’s package.

2. SNBN MEMBERSHIP REQUIREMENT

Website subscription services are available only to Clients who maintain an active, paid SNBN business listing membership in good standing.

To remain eligible for website subscription services, the Client must:

Maintain an active SNBN listing membership
Keep all SNBN membership fees current
Keep website subscription payments current
Comply with applicable SNBN membership terms and policies

If the Client’s SNBN listing membership expires, is canceled, is suspended, or becomes inactive because of nonpayment or a policy violation, SNBN may:

Suspend or terminate website services
Disable website hosting
Remove the website from public access
Suspend website updates and technical support
Suspend CRM, AI, automation, or related services

Website subscription services cannot continue separately from an active SNBN listing membership.

A Client who loses or cancels SNBN membership may continue using the website only by:

Reinstating the SNBN membership and bringing all applicable accounts current; or
Completing an eligible Website Buyout in accordance with these Terms.

SNBN is not responsible for lost leads, traffic, sales, communications, or business opportunities resulting from a suspension or termination caused by inactive SNBN membership.

3. SELECTED PACKAGE

The Client’s package, price, billing frequency, setup fee, and included features will be identified in the signed Website Subscription Agreement or applicable pricing sheet.

Subscription fees do not include the following unless specifically stated in writing:

Domain registration or renewal fees
Premium applications or software
Third-party subscription fees
Advertising expenses
Paid stock photographs or media
Custom coding
Additional pages beyond package limits
Advanced search engine optimization
Copywriting
Logo or branding services
Large-scale content entry
Services outside the selected package

Optional or additional services may be quoted separately.

4. SETUP FEE

The Client must pay the setup fee stated in the Website Subscription Agreement before SNBN begins work.

The setup fee may cover:

Initial consultation
Client onboarding
Project planning
Account creation
Website configuration
Initial design
Initial content placement
Domain connection, when applicable
Software and system configuration

The setup fee becomes earned and non-refundable once SNBN begins onboarding, planning, designing, configuring, or otherwise working on the Client’s project.

5. AUTOMATIC RECURRING BILLING

By selecting a monthly or annual subscription, the Client authorizes SNBN and its payment processor to charge the payment method provided for recurring subscription fees and any separately approved charges.

Monthly subscriptions

Monthly subscriptions automatically renew each month until canceled in accordance with these Terms.

Annual subscriptions

Annual subscriptions automatically renew each year until canceled before the next renewal charge.

Before accepting the subscription, the Client will be informed of:

The subscription price
Billing frequency
Automatic-renewal terms
How to cancel
Any material restrictions or additional charges

The Client is responsible for:

Maintaining a valid payment method
Keeping billing information current
Paying all authorized charges
Reviewing receipts and billing notices
Promptly reporting suspected billing errors

SNBN may provide payment receipts, renewal notices, failed-payment notices, and account communications electronically.

Renewal reminders will be provided when required by applicable law.

6. FAILED OR OVERDUE PAYMENTS

If a payment is declined, reversed, disputed, expired, or otherwise unsuccessful, SNBN may attempt to process the payment again.

SNBN may suspend any or all services associated with an overdue account, including:

Website hosting
Public website access
Website updates
Technical support
CRM services
AI services
Automations
Forms, email, or communication features managed by SNBN

Suspension does not eliminate the Client’s responsibility for charges incurred before suspension.

The Client may be required to pay all outstanding balances before services are restored. A reasonable reactivation fee may apply when substantial work is required to restore the website or related systems.

SNBN is not responsible for lost leads, sales, communications, data, traffic, or business opportunities resulting from a suspension caused by nonpayment.

7. WEBSITE DEVELOPMENT PROCESS

After receiving the setup fee and required onboarding information, SNBN will begin developing the website.

The general process may include:

Client onboarding and consultation
Collection of required business information and content
Website planning and configuration
Initial website design
Client review
Included revisions
Client approval
Website launch

SNBN may adjust the process based on the Client’s selected package, project requirements, available technology, and the materials provided by the Client.

Estimated completion dates are not guaranteed deadlines unless SNBN accepts a specific deadline in writing.

8. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide accurate and complete business information
Provide requested content, photographs, logos, links, prices, and policies
Respond to requests for information within a reasonable period
Review website drafts promptly
Verify all information before approving the website
Maintain current contact and billing information
Use the website only for lawful business purposes
Maintain all licenses and permissions required for the Client’s business
Comply with laws and regulations applicable to the Client’s business

The Client remains responsible for the accuracy, legality, and completeness of the Client’s website content.

SNBN may assist with organizing, editing, or formatting content, but such assistance does not transfer responsibility for the final content to SNBN.

9. CLIENT CONTENT

The Client may be required to provide:

Business name
Logo
Photographs and videos
Written business description
Product or service information
Prices
Hours of operation
Contact information
Testimonials
Social media links
Business policies
Legal notices or disclosures
Domain information
Credentials for approved connected services

The Client must provide materials in a usable format and confirm that the Client owns or has permission to use them.

SNBN is not required to create missing content unless content creation is included in the selected package or purchased separately.

10. CLIENT DELAYS AND INACTIVE PROJECTS

SNBN is not responsible for delays caused by:

Missing or incomplete content
Delayed Client responses
Repeated changes in project direction
Failure to approve completed work
Third-party delays
Circumstances outside SNBN’s reasonable control

If the Client does not provide requested information or respond for 30 consecutive days, SNBN may place the project on hold.

Placing a project on hold does not automatically stop subscription billing unless SNBN approves a formal pause under the Pause Policy.

When the Client returns, the project will be placed into SNBN’s available production schedule. A restart fee or revised timeline may apply when additional configuration, redevelopment, or account restoration is required.

11. REVIEW AND APPROVAL

Before approving the website for launch, the Client must review:

Names and contact information
Spelling and grammar
Prices
Product and service descriptions
Photographs and graphics
Links
Forms
Hours of operation
Business policies
Required legal or industry disclosures

Approval may be provided through email, text message, electronic signature, project-management software, or another written method accepted by SNBN.

After approval, future changes will be handled according to the Client’s update allowance or quoted as additional work.

12. WEBSITE HOSTING

Website hosting is included only while the Client maintains:

An active and paid website subscription; and
An active SNBN listing membership in good standing.

SNBN may change hosting providers, website platforms, servers, or infrastructure when reasonably necessary to improve security, performance, reliability, or operations.

SNBN does not guarantee uninterrupted website availability.

Temporary interruptions may occur because of:

Scheduled or emergency maintenance
Software updates
Internet or utility outages
Hosting-provider outages
Cybersecurity incidents
Third-party failures
Government actions
Events outside SNBN’s reasonable control

A temporary interruption does not automatically entitle the Client to a refund.

Hosting ends when the website subscription or required SNBN membership ends unless the Client completes an eligible Website Buyout or enters into a separate written hosting arrangement with SNBN.

13. DOMAIN NAMES

A domain purchased and maintained in the Client’s own registrar account remains the Client’s property.

The Client is responsible for:

Maintaining accurate domain-account information
Paying domain registration and renewal charges
Protecting account credentials
Responding to verification requests
Maintaining a valid payment method with the registrar

If SNBN registers or manages a domain for the Client, SNBN will reasonably cooperate with an eligible transfer request after all outstanding balances have been paid.

Domain transfers may require identity verification, account verification, authorization codes, registrar waiting periods, or other steps controlled by the registrar.

SNBN is not responsible for the loss, expiration, suspension, or delayed transfer of a domain caused by:

Failure to pay renewal charges
Inaccurate registration information
Failure to respond to verification notices
Registrar policies
Domain disputes or legal claims
Events outside SNBN’s reasonable control

Domain fees are not included unless specifically stated in the Client’s selected package.

14. WEBSITE FORMS AND COMMUNICATIONS

The Client is responsible for monitoring the email address, CRM account, telephone number, or other destination connected to the website.

SNBN does not guarantee that every form submission, message, telephone call, appointment request, email, or lead will be delivered successfully.

Delivery may be affected by:

Spam filters
Incorrect contact information
Email-provider restrictions
CRM settings
Telephone-provider failures
Third-party outages
Software errors
User error

The Client should periodically test website forms and connected communications and promptly notify SNBN of any suspected issue.

15. BASIC SEARCH ENGINE OPTIMIZATION

When included in the selected package, basic search engine optimization may include:

Page titles
Page descriptions
Website headings
Mobile-friendly formatting
Basic keyword placement
Image descriptions
Search-engine indexing assistance

SNBN does not guarantee:

First-page placement
A particular search-engine ranking
Immediate indexing
A specific amount of website traffic
A specific number of leads or sales
Continued ranking after search-engine updates

Search engines independently control how websites are indexed and ranked.

Advanced SEO, ongoing keyword research, content campaigns, backlink campaigns, and specialized local SEO are not included unless separately purchased.

16. THIRD-PARTY SERVICES

The website may use or connect to third-party services, including:

Website platforms
Hosting providers
Domain registrars
Payment processors
Email providers
CRM providers
AI platforms
Analytics tools
Scheduling services
Mapping services
Social media platforms
Search engines
E-commerce providers
Telephone and text-message providers
Other software vendors

Third-party services are controlled by their respective providers and may be subject to separate terms, fees, policies, and limitations.

SNBN is not responsible for a third party’s:

Outages
Security incidents
Data loss
Pricing changes
Policy changes
Feature changes
Service discontinuation
Account suspension
Technical limitations

If a third-party service becomes unavailable, SNBN may recommend or implement a reasonable alternative. Significant migration, redesign, or configuration work may require an additional fee.

17. ADDITIONAL SERVICES

Services outside the Client’s selected package may be quoted separately.

Additional services may include:

Additional website pages
Complete website redesigns
Logo design
Branding
Copywriting
Graphic design
Website migration
Advanced SEO
Digital marketing
Advertising
Email marketing
CRM customization
AI implementation
Automation development
Custom integrations
E-commerce development
Custom coding
Technical consulting
Large-scale content entry

Additional services may require written approval, advance payment, a deposit, or a separate agreement.

SNBN may decline requested work that falls outside its resources, expertise, business scope, or policies.

PART II: WEBSITE UPDATE POLICY

18. INCLUDED ROUTINE UPDATES

Routine updates are provided according to the allowance included in the Client’s selected package.

Routine updates may include:

Text corrections or replacements
Photograph replacements
Contact-information changes
Business-hour changes
Service or menu price changes
Testimonial additions
Team-member changes
PDF replacements
Link updates
Banner changes
Minor layout adjustments

Update requests must be clear, complete, and submitted through an approved communication method.

SNBN may require the Client to provide final wording, photographs, links, documents, or other materials before the request is scheduled.

19. WHAT COUNTS AS AN UPDATE

An update generally means one clearly defined change to one existing website area.

Several related minor changes submitted at the same time may be treated as one request at SNBN’s discretion.

Large or complex requests may:

Count as multiple updates
Exceed the package allowance
Require an additional quote

SNBN will determine whether a request qualifies as an included update, multiple updates, a new page, a redesign, custom development, or separately billed work.

SNBN will notify the Client before completing work that requires an additional payment.

20. WORK NOT INCLUDED AS A ROUTINE UPDATE

Routine updates generally do not include:

Complete website redesigns
Rebranding
Logo creation
Additional pages beyond package limits
New custom functionality
Custom coding
Major structural changes
Advanced integrations
CRM rebuilding
New automation development
AI-system configuration
E-commerce expansion or restructuring
Large product uploads
Large-scale content entry
Advanced SEO projects
Website migration
Extensive copywriting
Separate graphic-design projects
Work requiring substantial research

These services may be quoted separately.

21. UPDATE TURNAROUND

SNBN will make reasonable efforts to complete routine updates promptly.

Turnaround depends on:

The size and complexity of the request
Whether all necessary materials were provided
SNBN’s current workload
Third-party availability
Technical requirements
The Client’s selected package

SNBN does not guarantee same-day completion unless specifically agreed in writing.

Urgent or expedited work may require an additional fee.

22. UNUSED UPDATES

Unused monthly updates do not accumulate or roll over to future months unless SNBN agrees otherwise in writing.

Update allowances:

Have no cash value
Cannot be refunded
Cannot be transferred to another business or subscription
Cannot be exchanged for another service

PART III: PRICE LOCK GUARANTEE

23. PRICE LOCK ELIGIBILITY

A Client who maintains an active website subscription and SNBN membership in good standing may keep the subscription price assigned to the Client’s current website package even if SNBN increases prices for future clients.

To remain eligible, the Client must:

Maintain an active website subscription
Maintain an active SNBN listing membership
Keep all payments current
Remain within an approved pause period
Comply with the Website Subscription Agreement and these Terms
Not voluntarily cancel the website subscription

The Price Lock Guarantee applies only to the Client’s existing website package.

It does not automatically apply to:

Package upgrades
Additional websites
Add-on services
Custom work
New products
Third-party fees
Newly introduced features
Taxes or legally required charges
SNBN listing membership fees

If the Client cancels or the subscription is terminated, the Price Lock Guarantee ends.

A returning Client will be subject to the package options, pricing, setup fee, and terms available at the time of re-enrollment.

PART IV: WEBSITE BUYOUT POLICY

24. BUYOUT ELIGIBILITY

The website subscription does not automatically provide the Client with ownership of the website.

A Client who decides to leave SNBN may request a Website Buyout after maintaining an active website subscription for at least 18 consecutive months.

To qualify, the Client must:

Complete at least 18 consecutive months of active website subscription service
Be current on all website subscription payments
Be current on all SNBN membership payments
Pay all other outstanding balances
Submit a written buyout request
Pay the applicable buyout fee
Complete any required transfer documents
Provide information for a compatible receiving account or provider

The current Website Buyout fee is $2,199.00.

The buyout fee applicable to the Client will be the amount stated in the signed Website Subscription Agreement unless the parties agree otherwise in writing.

25. WHAT THE BUYOUT INCLUDES

Subject to technical feasibility, the Website Buyout may include:

Transferable website pages created specifically for the Client
Transferable Client-owned content
Transferable design elements created specifically for the Client
Reasonable cooperation with the receiving provider
Transfer of an eligible domain managed by SNBN
Transfer or export of supported website materials

The method of transfer will depend on the website platform and technology used.

A transfer may involve moving the website to the Client’s own compatible platform account rather than providing independent source-code files.

26. WHAT THE BUYOUT DOES NOT INCLUDE

Unless separately agreed in writing, the Website Buyout does not include:

SNBN’s CRM account
AI Receptionist services
AI accounts or services
Automations
Internal workflows
Proprietary templates
Internal coding libraries
Project-management systems
Internal documentation
Premium software licenses
Third-party subscriptions
Nontransferable applications
Hosting after transfer
Website maintenance
Future updates
Technical support
Marketing services
SEO services
Email services
Telephone or text-message services
Materials licensed to SNBN
Materials owned by another client or third party

Third-party fees required to complete the transfer are the Client’s responsibility unless SNBN agrees otherwise in writing.

27. TRANSFER PROCESS

After the Client satisfies all buyout requirements, SNBN will begin the transfer process.

The Client must cooperate by:

Creating required accounts
Providing accurate receiving-account information
Completing identity or domain verification
Accepting transfer requests
Purchasing required hosting or software
Responding promptly to transfer communications

Transfer timing depends on the website platform, domain registrar, receiving provider, third-party systems, and the Client’s cooperation.

SNBN is not responsible for delays caused by the Client, receiving provider, registrar, hosting company, software platform, or another third party.

After the transfer is completed, the Client becomes responsible for:

Hosting
Security
Maintenance
Software and licensing fees
Renewals
Updates
Backups
Legal compliance
Technical support

SNBN is not responsible for changes, errors, downtime, data loss, or damage occurring after the website is transferred.

PART V: PAUSE POLICY

28. REQUESTING A PAUSE

An eligible Client may request one temporary website subscription pause for up to four consecutive months.

The request must:

Be submitted in writing
State the requested beginning date
State the expected return date
Be approved by SNBN before the pause begins

A pause is not approved until SNBN confirms the approval in writing.

The Client may still be required to maintain and pay for an active SNBN listing membership during the website subscription pause.

29. SERVICES DURING A PAUSE

During an approved website subscription pause:

Website subscription billing may be suspended
Website updates will be suspended
Technical support will be suspended
CRM, AI, automation, and related services may be suspended
Hosting may be suspended
The website may be temporarily taken offline
Project work will stop

Third-party charges that cannot be suspended may remain payable by the Client.

The Price Lock Guarantee will remain in effect if the Client:

Maintains any required SNBN listing membership
Resumes service within the approved pause period
Pays all outstanding balances

30. ENDING A PAUSE

The Client must contact SNBN to resume website services before the approved pause period ends.

If the Client does not resume service by the approved date, SNBN may treat the website subscription as canceled.

Resumed projects will be placed into SNBN’s available production schedule. Immediate restoration or completion is not guaranteed.

If restoration requires substantial redevelopment, content recovery, software reactivation, or system configuration, an additional fee may apply.

31. INACTIVE ACCOUNTS AND FILE DELETION

Website files, backups, content, credentials, and project materials associated with an account that remains canceled, inactive, or unpaid for six consecutive months may be permanently deleted.

After deletion, SNBN has no obligation to recover, restore, recreate, or maintain those materials.

The Client is responsible for requesting and retaining copies of Client-owned content before the deletion period expires.

PART VI: CANCELLATION POLICY

32. HOW TO CANCEL

The Client may cancel the website subscription by submitting a written cancellation request through one of the following approved methods:

Cancellation email: [INSERT CANCELLATION EMAIL ADDRESS]

Online cancellation page or account portal:
[INSERT CANCELLATION LINK, IF APPLICABLE]

The request should include:

Client name
Business name
Website address
Email address associated with the account
Requested cancellation date

SNBN may require reasonable identity or account verification before completing the cancellation.

When the Client enrolls online, SNBN will provide an online cancellation method. Cancellation will be at least as accessible as the method used to begin the subscription.

33. CANCELLATION DATE

Unless otherwise agreed in writing, cancellation becomes effective at the end of the Client’s current paid billing period.

The Client may continue receiving active services through the end of that billing period if:

The account remains in good standing
SNBN membership remains active
No immediate suspension or termination grounds apply

Cancellation does not eliminate responsibility for:

Charges incurred before the cancellation date
Past-due balances
Approved additional services
Third-party purchases
Valid charges previously disputed or reversed

34. EFFECT OF CANCELLATION

When cancellation becomes effective:

Website hosting will end
The website may be taken offline
Website updates will end
Technical support will end
CRM, AI, and automation services may end
The Price Lock Guarantee will end
Access to SNBN-managed systems may be removed

The website will not be transferred to the Client unless an eligible Website Buyout is completed.

Cancellation or loss of the required SNBN listing membership may also result in suspension or termination of website services.

A Client who later returns may be required to:

Sign a new agreement
Pay a new setup fee
Select from currently available packages
Pay current subscription prices
Pay website restoration or rebuilding charges

35. TERMINATION BY SNBN

SNBN may suspend or terminate services for reasons including:

Nonpayment
Loss or cancellation of required SNBN membership
Fraud
Improper chargebacks
Illegal activity
Copyright or trademark infringement
Abuse, harassment, or threats toward SNBN personnel
Misuse of hosting or system resources
Cybersecurity risks
Repeated policy violations
Use of services in a manner that may harm SNBN or a third party
Material breach of the Website Subscription Agreement or these Terms

When reasonably possible, SNBN will provide notice and an opportunity to correct the issue.

Immediate suspension or termination may occur when reasonably necessary to address fraud, illegal activity, threats, infringement, security risks, or potential harm.

PART VII: REFUND POLICY

36. NON-REFUNDABLE PAYMENTS

Because SNBN begins allocating time, labor, technology, and resources shortly after enrollment, the following payments are non-refundable once earned, charged, purchased, or work has begun:

Setup fees
Monthly website subscription payments
Annual website subscription payments
Website Buyout payments
Additional-service payments
Deposits for custom work
Custom-development payments
Expedited-service fees
Third-party purchases
Domain fees
Software fees
Advertising expenses
Completed or partially completed work

No refund will be issued solely because the Client:

Changes their mind
Changes business direction
Closes the business
Does not provide required materials
Does not use included services
Does not request available updates
Does not receive expected traffic, leads, sales, or rankings
Cancels before the current paid billing period ends

Nothing in this Refund Policy eliminates any refund, remedy, or right required by applicable law.

37. BILLING ERRORS

The Client should notify SNBN promptly after discovering a suspected billing error.

The notice should include:

Client name
Business name
Date and amount of the charge
Explanation of the concern
Supporting information, when available

SNBN will review the matter and correct confirmed billing errors.

The Client is encouraged to contact SNBN before initiating a payment dispute so that SNBN has a reasonable opportunity to investigate and resolve the concern.

PART VIII: ACCEPTABLE USE POLICY

38. LAWFUL USE

The Client may not use the website or SNBN’s services for:

Illegal activity
Fraud or intentional deception
Harassment, abuse, or threats
Malware, phishing, hacking, or unauthorized access
Spam or unlawful electronic communications
Copyright or trademark infringement
Sale of illegal or prohibited products or services
Unauthorized collection of personal information
Impersonation
Content that violates applicable law
Activity that threatens the security or stability of SNBN’s systems

SNBN may remove content or suspend services when reasonably necessary to prevent harm, enforce these Terms, or comply with a legal obligation.

39. CLIENT LEGAL COMPLIANCE

The Client is solely responsible for ensuring that the Client’s business and website comply with applicable:

Laws and regulations
Business-license requirements
Industry rules
Advertising standards
Privacy requirements
Accessibility requirements
Tax obligations
Consumer disclosures
Product and service requirements

SNBN does not provide legal, tax, accounting, medical, licensing, or regulatory advice.

The Client should consult an appropriate professional regarding requirements specific to the Client’s business.

PART IX: OWNERSHIP AND INTELLECTUAL PROPERTY

40. CLIENT-OWNED CONTENT

The Client retains ownership of original materials supplied by the Client, including:

Business names
Logos
Photographs
Videos
Written content
Product and service descriptions
Prices
Trademarks
Customer information

The Client grants SNBN permission to use, copy, edit, format, display, and publish Client-provided content as reasonably necessary to provide the website services.

This permission continues for as long as reasonably necessary to provide or complete the services.

41. CLIENT CONTENT WARRANTY

The Client represents that materials provided to SNBN:

Are owned by the Client; or
May legally be used by the Client and SNBN for the website.

The Client may not provide content that unlawfully infringes another person’s copyright, trademark, privacy, publicity, or other legal rights.

The Client is responsible for obtaining all necessary permissions, releases, licenses, and authorizations.

42. SNBN-OWNED MATERIALS

SNBN retains ownership of its proprietary materials and systems, including:

Website frameworks
Templates
Design systems
Internal coding
Software configurations
CRM configurations
AI systems
Automations
Workflows
Documentation
Processes
Business methods
Project-management systems
Internal training materials
Reusable design components

The website subscription gives the Client a limited right to use the completed website while the Client maintains an active, paid subscription and active SNBN membership.

The subscription does not transfer ownership of SNBN’s proprietary materials.

Any ownership transfer is limited to the materials specifically included in an approved Website Buyout.

43. PORTFOLIO USE

Unless the Client submits a written confidentiality request that SNBN accepts, SNBN may display the Client’s completed website, business name, logo, and publicly available website images in:

SNBN’s portfolio
SNBN’s website
Social media
Presentations
Promotional materials

SNBN will not knowingly disclose confidential Client business information solely for promotional purposes.

PART X: CONFIDENTIALITY AND SECURITY

44. CONFIDENTIAL INFORMATION

Each party agrees to use reasonable care to protect nonpublic confidential information received from the other party.

Confidential information may include:

Passwords and login credentials
Customer information
Financial information
Business strategies
Nonpublic pricing
Marketing plans
Proprietary workflows
Technical documentation
Internal procedures

Confidential information may be disclosed when:

Necessary to provide the services
Authorized by the other party
Required by law, court order, or government request
Shared with a contractor or provider who reasonably needs it to perform services

These confidentiality obligations continue after the website subscription ends.

45. ACCOUNT SECURITY

The Client is responsible for protecting passwords and account-access information provided to the Client.

The Client must promptly notify SNBN after discovering:

Unauthorized access
A compromised password
A suspicious account change
A possible security or data incident

SNBN may reset credentials, restrict access, suspend services, or take other reasonable steps to protect the website and connected systems.

No internet-connected system can be guaranteed to be completely secure. SNBN does not guarantee that unauthorized access, malware, hacking, or cybersecurity incidents will never occur.

PART XI: WARRANTIES, LIABILITY, AND INDEMNIFICATION

46. PROFESSIONAL PERFORMANCE

SNBN will perform its services in a professional and workmanlike manner consistent with reasonable industry practices.

Except for this commitment and any express written promises, the services are provided on an “as available” basis to the fullest extent permitted by law.

47. NO GUARANTEE OF RESULTS

SNBN does not guarantee:

Search-engine rankings
Website traffic
Leads or inquiries
Customers
Sales
Revenue
Business growth
Advertising performance
Social-media performance
Continuous website availability
Third-party software performance
Compatibility with all future technologies
Prevention of every cybersecurity incident

The Client understands that business performance depends on many factors outside SNBN’s control.

48. LIMITATION OF LIABILITY

To the fullest extent permitted by law, SNBN will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Website Subscription Agreement, these Terms, or the services.

This includes:

Lost profits
Lost revenue
Lost customers
Lost business opportunities
Business interruption
Data loss
Loss of goodwill
Search-ranking changes
Third-party outages
Email interruptions
Domain issues controlled by third parties
Cybersecurity incidents outside SNBN’s reasonable control

Except where prohibited by law, SNBN’s total liability for a claim will not exceed the amount the Client paid to SNBN for website subscription services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability where such a limitation is prohibited by law.

49. CLIENT INDEMNIFICATION

To the extent permitted by law, the Client agrees to defend, indemnify, and hold harmless SNBN, its owners, employees, contractors, affiliates, and representatives from claims, losses, liabilities, damages, costs, or reasonable legal expenses arising from:

Content supplied by the Client
Copyright or trademark infringement involving Client-provided materials
False or misleading information supplied by the Client
Products or services offered by the Client
The Client’s violation of applicable law
The Client’s misuse of the website
The Client’s breach of the Website Subscription Agreement or these Terms

SNBN will provide reasonable notice of a claim for which indemnification is requested.

50. FORCE MAJEURE

Neither party will be liable for delays or failures caused by circumstances outside its reasonable control, including:

Natural disasters
Fires or floods
Severe weather
Internet outages
Utility failures
Government actions
Labor disputes
Public-health emergencies
Acts of terrorism
Cybersecurity incidents
Widespread software outages
Hosting-provider failures
Other third-party service failures

Performance will resume as soon as reasonably practical after the event ends.

PART XII: LEGAL AND ADMINISTRATIVE TERMS

51. ELECTRONIC COMMUNICATIONS

The Client agrees that SNBN may communicate electronically regarding:

Project requests
Website approvals
Billing and payments
Renewals
Failed payments
Policy updates
Service notices
Security matters
Cancellation
Other account matters

The Client is responsible for maintaining a current email address and telephone number.

Electronic signatures, acknowledgments, records, and approvals may be used to document the parties’ agreement.

52. CHANGES TO THESE TERMS

SNBN may update these Terms to reflect reasonable changes in:

Services
Technology
Providers
Security requirements
Laws or regulations
Business operations
Internal procedures

SNBN will provide notice of material changes affecting an existing subscription when required by applicable law.

Changes will not retroactively alter the Client’s agreed website subscription price while the Client remains eligible for the Price Lock Guarantee.

The version provided to or accepted by the Client when the Website Subscription Agreement is signed will govern the original transaction unless the Client later accepts an updated version or applicable law permits the change.

53. GOVERNING LAW AND DISPUTES

The Website Subscription Agreement and these Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

Before beginning litigation, both parties agree to make a good-faith effort to resolve the dispute through direct written communication.

Any legal action must be brought in a court with proper jurisdiction in the State of New York unless the parties agree otherwise in writing or applicable law requires another location.

54. COMPLETE AGREEMENT AND ORDER OF CONTROL

The following documents form the complete agreement concerning the website subscription:

The signed Website Subscription Agreement
These Website Subscription Terms & Policies
The Client’s selected package or pricing sheet
Any additional written agreement accepted by both parties

These documents replace prior discussions, emails, proposals, verbal statements, marketing materials, and understandings concerning the same services.

If there is a direct conflict between these Terms and the signed Website Subscription Agreement, the signed Website Subscription Agreement will control.

55. SEVERABILITY AND NO WAIVER

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

An invalid provision will be limited or interpreted as closely as legally possible to its intended purpose.

A party’s failure to enforce a provision does not waive the right to enforce that provision later.

A waiver is effective only when provided in writing by the party granting it.

56. ASSIGNMENT

The Client may not transfer the Website Subscription Agreement, website subscription, Price Lock Guarantee, or rights under these Terms to another person or business without SNBN’s written approval.

SNBN may transfer its rights and responsibilities as part of a sale, merger, reorganization, or transfer of business operations, provided the Client’s existing contractual rights continue to be respected.

57. CONTACT INFORMATION

Questions, notices, update requests, billing concerns, and cancellation requests may be submitted to:

Sisters & Brothers Network (SNBN)
2914 Pine Ave, Unit #139
Niagara Falls, NY 14301

General email: [INSERT EMAIL ADDRESS]